Privacy Policy

PooFree Living (“we”, “us”, “our”) respects your privacy. This Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

• Contact details: name, address, email, phone number.
• Service details: number of pets, access notes, service frequency, property notes.
• Payment details: processed via Westpac PayWay; we do not store full card numbers.
• Website usage: IP address, device/browser details, pages viewed (via cookies/analytics).

2. How We Use Your Information

• Provide, schedule, and manage services.
• Process payments and manage billing.
• Communicate about bookings, updates, and customer support.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

3. Disclosure

We do not sell your personal information. We may disclose information to payment processors (e.g. Westpac PayWay), IT and hosting providers, professional advisers, and regulators where required by law.

4. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure.

5. Cookies & Analytics

We may use cookies and analytics tools (e.g. Google Analytics) to understand site usage and improve performance. You can disable cookies in your browser, though some features may not function correctly.

6. Direct Marketing

We may send marketing communications about our services. You can opt-out at any time using the unsubscribe link or by contacting us.

7. Access & Correction

You can request access to, or correction of, your personal information by contacting us. We will respond within a reasonable time and may require verification of identity.

8. Overseas Disclosure

We generally do not disclose personal information overseas. If this changes, we will ensure compliance with Australian privacy law, including taking reasonable steps to ensure recipients handle information in accordance with the APPs.

9. Complaints

If you have a privacy complaint, please contact us first so we can assist. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

Contact

Email: office@poofreeliving.com.au
Phone: 04916624242